REFUND and RETURN POLICY

We sincerely hope that all our items arrive to you safe and sound with no problems at all, but life is messy so sometimes things can go wrong. 
We want to help you, however, it's hard for us to help when an issue is brought up in a comment on a social post, or a review. While we try our best to answer any issues, Facebook and Instagram cannot always notify us of everything. We have no way of knowing that something has gone wrong unless you contact us with your relevant order info.
Please feel free to contact us at contact@nuvozing.com, you may also contact us via Facebook private messenger or Instagram DM. We will respond within 24 hours if not sooner during business days (Pacific Time Zone)

Returns and Refunds 
We cover all items that are damaged, have a serious fault, or do not match the description. We reserve the right to first and foremost fix the error or accident by providing a replacement at no charge to you.

- If a replacement of the item is not available, and another solution is not possible we are able to provide a refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take 3-5 working days for the money to be reversed into your primary payment method and you will be notified by e-mail that a refund has been processed for you.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account a second time.
Then contact your credit card company, it may take some time before your refund is officially posted.
If it has been beyond 5 working days (excluding weekends and public holidays) since the refund was processed; please contact us at contact@nuvozing.com.

Sale items (if applicable)
Sale items or any purchase with a discount (including using a discount code at checkout) cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@nuvozing.com 

OTHER ISSUES
Parcel has been returned to sender. 
If this has occurred due to an error on our part we cover the cost of returning the parcel at our expense once it has arrived back to us. 

If it is returned to us due to the reasons below:
- Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
- Unclaimed: Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

All sales are final.

A change of mind is not a valid reason for refund. 
This includes but is not limited to these examples:
"My circumstances have changed"
"I do not want this purchase anymore"
"I can no longer afford this and would like a refund" 
"I want the money for something else that has come up"